Return & Refund Policy


Welcome to The Water Shop BD, your trusted provider of water purification products. We are dedicated to ensuring your satisfaction with our offerings. Please review our Return and Refund Policy carefully to understand our guidelines and procedures.


Eligibility for Returns

You may return a product or request a refund under the following conditions:


a. If the product is damaged, defective, or differs from what you ordered.

b. For Water Purifier machines, returns or refunds are only accepted before installation.


Initiating a Return

a. Contact our customer support within 7 days of receiving your product to report any issues.

b. Ensure the product is securely packed in its original packaging, along with all accessories and documentation.


Inspection and Evaluation

a. Upon receipt of the returned product, we will inspect it to verify the reported issue and its eligibility for a refund or replacement.

b. If the product does not meet the return eligibility criteria, we reserve the right to refuse the return and will contact you to discuss potential solutions.


Exclusions

Our return and refund policy does not cover the following:


a. Damage resulting from misuse, improper maintenance, or neglect of the product.

b. Products that have been altered, modified, or tampered with in any manner.

c. Consumables, such as filters, that have been opened or used.


Contact Information

If you have any inquiries or concerns regarding our Return and Refund Policy, please reach out to our customer support at +8801795888111. We are here to assist you and ensure a positive experience with our products.